Return and Refund Policy for Tom Oar Handcrafts
At Tom Oar Handcrafts, we take pride in the quality and craftsmanship of our handmade leather goods. We want you to be completely satisfied with your purchase, so we offer a straightforward return and refund policy.
Returns
- Eligibility: We accept returns within 30 days of the purchase date. Items must be in unused, unworn, and unaltered condition with all original packaging and tags.
- Process: To initiate a return, please contact us at [email address] with your order number and reason for the return. We’ll provide you with a return shipping address and instructions.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or there was an error in the order. We recommend using a trackable shipping service to ensure the return reaches us safely.
Refunds
- Once your return is received and inspected, we will notify you via email and process your refund to the original payment method.
- Please note that it may take 5-10 business days for your refund to appear in your account, depending on your payment provider.
Exchanges
- If you’d like to exchange an item for a different size, color, or style, please contact us within 30 days of receiving your order. We’ll assist you with the exchange process.
Defective or Damaged Items
- If you receive an item that is defective or damaged, please contact us immediately. We will arrange for a replacement or issue a full refund at no additional cost to you.
Non-Refundable Items
- Custom or personalized items are non-refundable unless defective or damaged upon arrival.
Thank you for choosing Tom Oar Handcrafts. We value your business and are here to help if you have any questions or concerns about your purchase.
Need help?
Contact us at {info@tomoarhandcrafts.com} for questions related to refunds and returns.